by Linda Goodman. Goodman and Helin, independent business consultants, introduce emotional trigger research, a new approach that uncovers the spontaneous triggers that drive customer sales. They review research in the field, then show how customers emotionally connect with a product or service, and tell how to craft solutions to reach them. Twelve real- world case studies illustrate how emotional trigger research can solve challenges in sales, marketing, and customer relationships. A final section looks at integrating emotional logic into the organization
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